Store Policy
✅ Order Processing
All orders are processed within 2–3 working days.
You’ll receive an email/WhatsApp confirmation once your order is placed.
🚚 Shipping
Delivery time: 5–7 business days depending on your location.
We currently ship across India.
Tracking details will be shared once your order is dispatched.
🔄 Returns & Replacements
For hygiene and safety reasons, we do not accept returns or exchanges.
Replacements are only available if the product arrives damaged or defective.
In such cases, please contact us within 48 hours of delivery with photos/videos, and we’ll arrange a replacement at no extra cost.
💳 Payments
Payments are processed securely via Razorpay/UPI/Credit & Debit Cards.
Cash on Delivery (COD) is currently not available.
📦 Product Availability
All products are subject to availability.
In case of stock unavailability after your purchase, we will notify you immediately and offer a full refund or alternate option.
🔒 Privacy & Safety
Your personal details (name, phone, address, payment info) are kept secure and confidential.
We do not share customer data with any third party.
📩 Contact Us
For any questions about orders, shipping, or replacements:
WhatsApp: +91 7010816006
Email: koalaandjoey@gmail.com
Instagram DM: https://www.instagram.com/koala_and_joey/
